GHAP will assess the current state of administration and provide appropriate infrastructure development, tools and training for the client health facilities. Assistance will be in areas such as the following: governance, leadership and leadership development, strategic planning, efficiency, process improvement, tools (including paper and computer), and programmatic development for enhanced financial viability.
In keeping with GHM’s policy, GHAP will work by invitation only from the leaders of overseas health care programs and will focus services in the areas defined by them. A request for assistance is sent to Cindy Wilke, Director of GHAP, at cindy_wilke@ghm.org. Either a hospital or Church leadership may inquire about assistance.
That request is the first step in a five-stage process: initial inquiry, initial information gathering, on-site assessment, consulting and evaluation. At each stage, the Client, Church and GHAP must agree, in writing, to proceed to the next stage. Participating in one stage does not obligate any organization to continue to the next stage
An initial request is made to Cindy Wilke, Director of GHAP, by the potential Client, its Church office or a Sponsor (an organization that gives financial and other support to the Client). The initial request indicates only that there is interest in understanding more about potential assistance. Neither the Client nor GHAP is making an obligation at this Stage.
STAGE 1. INITIAL REQUEST
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STAGE 2. INITIAL INFORMATION GATHERING
GHAP provides the potential Client with information about GHAP and its process. The potential Client also provides additional information that will allow GHAP to assess its ability to assist the potential Client at this time. GHAP’s Advisory Board will carefully consider the information on the Initial Information Gathering Form and approve or deny the request based on the appropriateness of the request to GHAP’s purpose, availability of experts and funding, timing requirements, and having the necessary approvals. GHAP will notify the potential Client if it believes it can be of assistance. GHAP, the potential Client and its Church must all agree, in writing, for GHAP to proceed to the On-site Assessment.
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STAGE 3. ON-SITE ASSESSMENT
Based on the information contained in the Initial Information Gathering Form and in agreement with the Client, GHAP will recruit an Assessment Team to conduct an on-site assessment of the current problem and administration challenges. The Assessment Team will be on site 1-2 weeks to gather additional information, conduct interviews and create an Assessment Team Report that is discussed with the Client, its Church and GHAP. The Client needs to be prepared to discuss other items such as more detailed revenues and expenses, the top medical conditions and causes of mortality and other hospitals in the area. GHAP, the Client and its Church must all agree, in writing, for GHAP to proceed to the Consulting Stage. |
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STAGE 4. CONSULTING
The Assessment Team Report will be used to identify the type of experts needed to recommend and help implement solutions (Consultant Team). The Client and Church will determine the priorities for implementation. GHAP will work with the Client and Church to recruit a Consulting Team to address the Client’s challenges. |
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STAGE 5. EVALUATION
Following implementation of the recommendations (in whole or in part), the Consultant Team and Client will mutually evaluate the impact of the implementation and the extent to which it met the goals articulated for the project. This feedback will be used prioritize next steps for the Client, as needed, and to improve GHAP’s processes. |
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